Funeral Dispatch provides scheduling, dispatch, and coordination for funeral-escort services. This page explains how we handle personal information for everyone who uses the platform, and how our text-message (SMS) notifications work. Our SMS notifications are sent only to our own funeral-escort staff (employees and independent subcontractors); funeral homes we serve receive their notifications by email.
SMS / Text Messaging Terms
Program description
Funeral Dispatch sends operational, transactional text messages to its own escort staff — the employees and independent subcontractors it dispatches to work funeral processions — who choose to receive them. These messages relate to funeral-escort dispatch: run assignments (an escort replies 1 to accept or 2 to decline), schedule confirmations, day-of reminders, and status updates for the processions they are assigned to work. Our text messages are strictly work-related. We do not send marketing or promotional text messages.
How you opt in
Text messaging is off by default. There is no keyword and no text-to-join. An escort opts in only by signing into their Funeral Dispatch account, opening the My Profile tab, checking the dedicated SMS box, and separately agreeing to the on-screen consent statement shown directly beneath it. Consent is given directly to Funeral Dispatch, is specific to these operational texts, and is not bundled into any other agreement. Below is exactly what that opt-in looks like.
Escort staff — signed in at funeraldispatch.com/escort → My Profile
Only users who check the SMS box and agree to the statement shown above receive text messages. Opting in is entirely the user's choice and can be reversed at any time — reply STOP to any message, or uncheck the box in My Profile.
Message frequency
Message frequency varies and depends on your schedule and assignments.
Cost
Funeral Dispatch does not charge you for text messages. However, message and data rates may apply depending on your mobile carrier and plan.
How to opt out
You can stop receiving text messages at any time by replying STOP to any message, or by turning off SMS in your Funeral Dispatch account settings. After you reply STOP, we will send one confirmation message and then stop sending texts to that number.
How to get help
Reply HELP to any message for assistance, or contact us at admin@funeraldispatch.com.
Carriers
Mobile carriers are not liable for delayed or undelivered messages. Supported carriers may change without notice.
Privacy Policy
Information we collect
We collect only the information needed to operate the service, which may include: your name; contact details (mobile phone number and email address); your role and organization; your availability and scheduling data; and records of the assignments, notifications, and status updates related to your work.
How we use it
- To schedule, assign, and coordinate funeral-escort runs.
- To send you the operational notifications you have opted in to (by SMS, email, or in the app).
- To keep accurate operational records for the organization you work with or for.
- To secure the service and troubleshoot problems.
How we share it
Your information is for internal, operational use within Funeral Dispatch and the organization you are associated with. We do not sell, rent, or trade it. We share it only in these limited ways:
- Service providers that help us run the platform — for example, our text-message delivery provider (Twilio) — and only to the extent needed to provide the service to you. These providers are not permitted to use your information for their own marketing.
- When required by law, or to protect the safety, rights, or property of users and the public.
We never share your mobile phone number or SMS opt-in information with third parties or affiliates for marketing or promotional purposes.
Your choices
- Turn any notification channel (SMS, email) on or off in your account settings.
- Reply
STOPto opt out of text messages at any time. - Contact us to review, correct, or request deletion of your information, subject to any records your organization is required to keep.
Data retention & security
We keep information for as long as needed to operate the service and meet the record-keeping needs of the organizations we serve, then delete or de-identify it. We use reasonable technical and organizational measures to protect your information.
Changes
We may update this policy from time to time. Material changes will be reflected by updating the effective date above.
Contact
Funeral Dispatch
Email: admin@funeraldispatch.com